Why don't you take PayPal?
PayPal is so universal, we considered using it. We decided against it for these reasons:
Privacy: PayPal allows us to see your name and address. In our experience, people don't like to share this information.
Terms: PayPal has you forever once they have you. There would be no way for us to move to another provider should their services no longer prove adequate.
History: PayPal has been known to treat their customers unfairly. Frozen funds, misidentified fraud and other reports of heavy-handed behavior gets covered in the press too often for our tastes.
Stripe appears to be doing their best to support their customers, both vendors and consumers. They're a
PCI Service Provider Level 1 so they adhere to the strictest security measures possible.
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Why won't you accept my payment?
If you receive a notice that your payment failed to process, please update the card info in the Account Settings page. AHS uses Stripe to process credit and debit card payments. Once you update the card, Stripe will automatically attempt to charge it ...
How do you handle international billing?
All subscriptions are processed in U.S. dollars.
Do you take feature requests?
We love to hear from our customers! We're always looking for ideas about how to make our lives as authors easier. More time writing, less time futzing, right? If you think you have an idea that would fit well in The Author Helper Suite, let us know. ...
My sales are off. KDP Reports shows me one number and AHS shows me another. What's going on?
Before we get started in answering that question, please note AHS uses the actual data from service reports, such as KDP, to build an income picture. We use estimated exchange rates and KENP page rate amounts were applicable. It is the sole ...
I have a ton of tasks and events coming up and my calendar is a mess. How can I organize it?
Whenever you add tasks, you can assign specific tracking types for them. So, for example, if you wanted to track all of your writing tasks, you could set up a type called ‘writing’. Getting to the Task Types Area To add/manage the task types, click ...