What if you haven't answered my question or if I have support issues?

What happens to my data when I cancel my account?

If you cancel your account, you will still have full access to the system until the expiration date of your subscription's billing cycle and all of your current links will still function until your account expires. Also, for your convenience, your data will remain on our system for a period of 1 year in case you wish to reactivate at a future date.

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    • Can I cancel at any time?

      Yes. If there are any remaining days left on your account within the current billing cycle you will have access to your account and its data for that amount of time. We'll preserve your data for one year if you decide to come back to us.

    • So how exactly does the subscription plan work?

      Our monthly rate or annual rate is charged to the credit card you put on file. The rate allows you access to all of AHS services. You can cancel at any time. You'll be able to access your account until the end of your billing cycle. updated 2/2023

    • Will cancelling my account break my ReaderLinks links?

      Cancelling your subscription will make the links inactive so we advise changing the links in the essential locations before cancelling. These locations usually include the following: Back and front matter of your books Facebook and Bookbub ads ...

    • How do I cancel my account?

      In the AHS tool, click on Account Settings and click on Cancel Subscription. updated 2/2023

    • My Facebook Ads are showing incomplete data on The Author Helper Suite. How can I fix this?

      This can happen if the spreadsheet file is corrupted. The usual culprit is Excel's tendency to turn long strings of numbers into scientific notation. This can even happen when you don't open the file in Excel! This is what Microsoft calls a "feature" ...